The five thieves of time. Too much work-in-progress (WIP) ; Unknown dependencies ; Unplanned work ; Conflicting priorities ; Neglected work -- How to expose time theft to optimize workflow. Make work visible ; Ambush the ringleader ; Expose dependencies ; Committing the perfect crime: unplanned work ; Prioritize, prioritize, prioritize ; Preventing negligence ; Useful board design examples -- Metrics, feedback, and circumstances. Your metrics or your money ; The time thief o'gram ; Operations review ; The art of the meeting ; Beastly practices -- Conclusion: calibration.